Refund Policy

1. Overview

This Refund Policy applies to all subscription fees paid for the Zeitgeist Confidential platform (“the Platform”), a B2B SaaS compliance reporting service operated by Zeitgeist Business. By subscribing to the Platform, you acknowledge that you have read and agree to the terms outlined below. This policy is incorporated into and forms part of the Terms of Service.

We aim to be fair and transparent. Where a legitimate issue exists, we will work with you to resolve it. However, as a provider of digital infrastructure that incurs real hosting, encryption, and security costs from the moment a subscription is activated, our refund policy reflects the nature of the service delivered.

Monthly subscriptions are billed in advance at the start of each billing cycle. Because infrastructure, encryption keys, and tenant environments are provisioned immediately upon subscription, monthly payments are non-refundable once the billing cycle has begun. You may cancel at any time, and your access will continue until the end of the current paid month.

If you believe you were charged in error — including but not limited to duplicate payments, charges received after a confirmed cancellation, or incorrect charge amounts — please contact support@zeitgeistbusiness.com within 30 calendar days of the charge with the following information:

• •Your workspace (tenant) name
• •The payment reference or transaction ID from your statement
• •A description of the error (duplicate, incorrect amount, post-cancellation, etc.)
• •Your billing contact email address

All reported errors are investigated promptly. Verified erroneous charges are refunded in full to the original payment method. Requests submitted more than 30 days after the charge date may be investigated but are not guaranteed to result in a refund.

We reserve the right to suspend workspaces associated with chargebacks initiated without first contacting support where the underlying charge is determined to be valid. A valid charge includes but is not limited to: subscription fees for an active or recently-active account, charges that correspond to the agreed-upon plan pricing, and charges made after a cancellation request was not received or confirmed by our team.

Suspended workspaces may be reinstated upon resolution of the chargeback, including the reversal of the chargeback dispute with the card issuer and payment of any outstanding fees.

If a subscription lapses due to non-payment, the Platform enters a suspension phase as described in the Terms of Service (Section 5.2 — Grace Period). Suspension for non-payment does not create a refund entitlement. During suspension, all encrypted data is retained and preserved in accordance with the data retention policies configured by the tenant. Full administrative access is restored immediately upon successful payment of the outstanding balance.

If a suspended account is not reactivated within the post-suspension retention window (30 days after suspension, as detailed in the Terms of Service), the tenant data may be permanently deleted. Once purged from the encrypted database, data cannot be recovered — deletion is permanent and irreversible.

All approved refunds are returned to the original payment method used for the purchase, processed through our authorised payment provider. Refunds are typically completed within 5–10 business days of approval, though the exact timing depends on your bank or card issuer’s processing schedule. You will receive a confirmation email once the refund has been initiated on our end.

Refunds cannot be issued to a different payment method than the one originally used. If the original payment method is no longer available, contact support and we will work with you to identify an alternative resolution.

8. Service-Level Issues

If you experience significant service disruptions that materially affect your ability to use the Platform (extended downtime, data access failures, or critical security incidents attributable to the Platform infrastructure), you may be eligible for a partial or full credit toward your next billing period. These requests are evaluated on a case-by-case basis and are not automatic.

Planned maintenance windows announced in advance do not constitute service disruptions eligible for credits. Service-level credits are issued at the sole discretion of Zeitgeist Business and are applied to future invoices rather than refunded as cash payments.

9. Discretion

We may, at our sole discretion, issue a refund or credit outside the scope of this policy in individual cases. Such decisions are made on a case-by-case basis and do not create any entitlement, precedent, or waiver of this policy for any other customer or situation. The terms of this policy remain in full effect regardless of any individual discretionary refund.

10. Contact

For refund requests or billing questions, contact:

support@zeitgeistbusiness.com